Last updated: June 16, 2026
Overview
Thank you for shopping with us.
All products are made to order and fulfilled by our production partner, Printful. Because each item is produced specifically for your order, we generally do not accept returns or exchanges for reasons such as selecting the wrong size, color, or product variant.
We want every order to arrive correctly and in good condition. If there is a problem with your order, please contact us and we will work to resolve it.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during shipping
- Defective or misprinted
- Incorrect compared to your order
please contact us within 30 days of receiving your order.
Include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If the issue is confirmed, we will arrange a replacement or refund at no additional cost.
Returns
We do not accept returns for:
- Buyer’s remorse
- Incorrect size selection
- Incorrect color or variant selection
- Orders placed with an incorrect shipping address provided by the customer
As our products are made to order, returned items cannot generally be restocked or resold.
Exchanges
We do not offer direct exchanges.
If an item arrives damaged, defective, or incorrect, please contact us and we will provide an appropriate solution, which may include a replacement.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider. Most refunds are processed within a few business days after approval, but it may take additional time for the funds to appear in your account.
PayPal Payments
For orders paid through PayPal, approved refunds will be returned to the same PayPal account used for the original transaction whenever possible.
If a payment dispute or chargeback is opened through PayPal, we may be required to handle the matter through PayPal’s dispute resolution process, which could delay the refund process.
Lost Packages
If tracking indicates that a package has been lost in transit, please contact us as soon as possible.
We will investigate the shipment and, where appropriate, arrange a replacement or refund.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Contact
For all shop related inquiries, please contact Somewhere Stranger customer service at:
Please include your order number whenever possible to help us assist you more quickly.
By placing an order through our store, you acknowledge and agree to this Refunds & Returns Policy.